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Lisa Kasperski
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Sonja Barrett
Sonja Barrett

XBX - Disclosure

Complaints

What you need to know about making a complaint

What you need to know about making a complaint

If you are not happy with our service or wish to make a complaint please contact Lisa or Sonja directly via phone or email.

We have an internal complaints process and want to deal with your concerns promptly and fairly. We aim to respond within 5 working days from the date of receipt.

If you feel that your complaint has not been resolved, you then have the option to take your complaint to an independent dispute resolution service.


We belong to the Financial Dispute Resolution Service (FDRS). This is a free service.Their contact details are as follows:


Freephone: 0508 337 337

Email: enquiries@fdrs.org.nz


Post : Freepost 231075

PO Box 2272

Wellington 6140


Website: https://fdrs.org.nz/


You also have the right to address your complaint to the Financial Markets Authority (FMA).

Details of the FMA complaints process are available on the FMA website at

https://www.fma.govt.nz/

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sonja@xbx.email

lisa@xbx.email

Sonja 0274 833 435

Lisa 027 211 8335

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